Assistant Operations Supervisor - Illinois Operations
- - Kurtz Ambulance Service
- New Lenox, IL, USA
- Full Time
- Medical, Dental and Vision Care. Short-Term and Long-Term Disability. 401(k) Retirement Plan with a Company Match. Employee Discount Programs. Tuition Reimbursement. Voluntary Benefits (Banking, Legal, Auto, Home)
Kurtz Ambulance Service – Assistant Operations Supervisor - New Lenox, IL
Assistant Operations Supervisor wanted for our New Lenox location.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists with assigning, directing and reviewing the work of EMTs and Paramedics.
- Provides guidance, leadership, and direction to crews as needed.
- Makes critical decisions based upon objective findings and established guidelines.
- Provides consistent, high quality patient care and transport as outlined by company standards, protocols, and accepted local and national treatment doctrines.
- Maximizes unit hours by continuously monitoring the schedule and operation via direct observation and radio communication while working in the field on an emergency vehicle.
- Cooperates with other members of management to minimize problems, correct staffing or scheduling issues, and continuously improve service.
- Ensures that ambulance calls are completed in an efficient and safe manner.
- Verifies that units are clean, stocked, and in working order, and verify that buildings and grounds are clean and well kept.
- Ensure that all necessary patient care and billing documentation is completed within specified time-frames and allows for maximal reimbursement.
- Ensures compliance with federal, state and local standards, contractual requirements, and established operational and safety policies and procedures.
- Completes daily and monthly reports as required.
- Develop and maintain positive relationships with internal and external customers, stakeholders, peers, and members of the medical / EMS community.
- Assists with developing and conducting new employee orientation, as well as other training programs for employees, and maintain training records of employees.
- Provides feedback to management for, and assist with development and implementation of, programs to improve working conditions, patient care, and system performance.
- Displays professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and management.
- Maintains and utilizes knowledge of company policies and procedures, protocols, and clinical quality controls , as well as local, state and federal regulations that govern EMS.
- Maintains currency of all required certifications and licenses. Maintains and improves EMS leadership skills by reading books and periodicals, attending classes, meetings and seminars.
- Attends all required staff meetings.
- Remains aware of all policy changes and information posted on company notice boards, company email, and by communicating with leadership staff.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- Thorough knowledge of emergency medical service regulations, policies, and operating procedures
- Thorough knowledge of equipment and supplies used in emergency care of patients and victims of accidents, patient care and transport
- Considerable knowledge of geography of the operating area and the location of roads and streets
- Considerable knowledge of emergency medical procedures and techniques
- Working knowledge of radio communication equipment
- Ability to operate a personal computer and related software and to type with accuracy
- Working knowledge of the safe operation of emergency vehicles and compliance with all state laws pertaining to the safe operation of an emergency vehicle.
- Ability to exercise independent judgment in determining the appropriate emergency medical treatment of a patient or a group of patients according to existing protocols and standards of care.
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - synthesizes complex or diverse information; uses intuition and experience to complement data.
- Design - demonstrates attention to detail.
- Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.
- Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
- Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Visionary Leadership - displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
- Change Management - develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.
- Delegation - delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
- Leadership - exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
- Managing People - takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
- Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Business Acumen - understands business implications of decisions.
- Cost Consciousness - develops and implements cost saving measures; conserves organizational resources.
- Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
- Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
- Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
- Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
- Safety and Security - observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
- Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
LICENSES, REGISTRATIONS or CERTIFICATIONS
- Current State EMT-Basic License
- Valid state drivers' license with proper endorsements, four years of licensed and unsupervised driving experience, and a driving record that meets the approval of Auto Insurance Policy Carrier.
- Current BLS/ACLS Certification.
- EVOC or equal defensive driving certification
- PEP, PALS, or other equivalent pediatric course within 6 months of hire.
- Must be a certified instructor in two (2) of the following: ACLS, CPR, PALS, or PHTLS within one (1) year of hire date in this position
- Current version of NIMS training IS-700 and IS-100
EDUCATION AND RELATED WORK EXPERIENCE
- High School diploma or equivalent; Associate's degree preferred.
- Minimum of 3 years experience as an EMT Basic or Paramedic in EMS setting preferred.
- Current certified Basic with one (1) year experience as a Basic, or a combination of education, experience, and training will be considered.
Exceptional Benefits Package
- Compensation includes
- Competitive Wages
- Medical, Dental and Vision Insurance
- Basic and Supplemental Employee Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program
- 401(k) Retirement Plan with a Company Match
- Voluntary Benefits (Banking, Legal, Auto, Home, Aflac)
- Tuition Reimbursement
- Paid Time Off
- Employee Discount Programs
- Career Development
- Leadership Development
- Uniform Allowance
- Employee Assistance Program
- Company Paid Life Insurance
- Recruitment Referral Program
- Advancement Opportunities
- Overtime Opportunities
- No Cost CPR, ACLS, PALS, PHTLS Renewal
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