Kurtz EMS
  • - Kurtz Ambulance Service
  • New Lenox, IL, USA
  • Hourly
  • Full Time
  • Medical, Dental and Vision Care. Short-Term and Long-Term Disability. 401(k) Retirement Plan with a Company Match. Employee Discount Programs. Tuition Reimbursement. Voluntary Benefits (Banking, Legal, Auto, Home)

Kurtz Ambulance Service – Assistant Operations Supervisor - New Lenox, IL
Assistant Operations Supervisor wanted for our New Lenox location. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assists with assigning, directing and reviewing the work of EMTs and Paramedics.
  • Provides guidance, leadership, and direction to crews as needed.
  • Makes critical decisions based upon objective findings and established guidelines.
  • Provides consistent, high quality patient care and transport as outlined by company standards, protocols, and accepted local and national treatment doctrines.
  • Maximizes unit hours by continuously monitoring the schedule and operation via direct observation and radio communication while working in the field on an emergency vehicle.
  • Cooperates with other members of management to minimize problems, correct staffing or scheduling issues, and continuously improve service.
  • Ensures that ambulance calls are completed in an efficient and safe manner.
  • Verifies that units are clean, stocked, and in working order, and verify that buildings and grounds are clean and well kept.
  • Ensure that all necessary patient care and billing documentation is completed within specified time-frames and allows for maximal reimbursement.
  • Ensures compliance with federal, state and local standards, contractual requirements, and established operational and safety policies and procedures.
  • Completes daily and monthly reports as required.
  • Develop and maintain positive relationships with internal and external customers, stakeholders, peers, and members of the medical / EMS community.
  • Assists with developing and conducting new employee orientation, as well as other training programs for employees, and maintain training records of employees.
  • Provides feedback to management for, and assist with development and implementation of, programs to improve working conditions, patient care, and system performance.
  • Displays professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and management.
  • Maintains and utilizes knowledge of company policies and procedures, protocols, and clinical quality controls , as well as local, state and federal regulations that govern EMS.
  • Maintains currency of all required certifications and licenses. Maintains and improves EMS leadership skills by reading books and periodicals, attending classes, meetings and seminars.
  • Attends all required staff meetings.
  • Remains aware of all policy changes and information posted on company notice boards, company email, and by communicating with leadership staff.
  • Performs other duties as assigned.


  • Thorough knowledge of emergency medical service regulations, policies, and operating procedures
  • Thorough knowledge of equipment and supplies used in emergency care of patients and victims of accidents, patient care and transport
  • Considerable knowledge of geography of the operating area and the location of roads and streets
  • Considerable knowledge of emergency medical procedures and techniques
  • Working knowledge of radio communication equipment
  • Ability to operate a personal computer and related software and to type with accuracy
  • Working knowledge of the safe operation of emergency vehicles and compliance with all state laws pertaining to the safe operation of an emergency vehicle.
  • Ability to exercise independent judgment in determining the appropriate emergency medical treatment of a patient or a group of patients according to existing protocols and standards of care.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - synthesizes complex or diverse information; uses intuition and experience to complement data.
  • Design - demonstrates attention to detail.
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.
  • Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
  • Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Visionary Leadership - displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
  • Change Management - develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.
  • Delegation - delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
  • Leadership - exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
  • Managing People - takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
  • Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Business Acumen - understands business implications of decisions.
  • Cost Consciousness - develops and implements cost saving measures; conserves organizational resources.
  • Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
  • Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.



  • Current State EMT-Basic License
  • Valid state drivers' license with proper endorsements, four years of licensed and unsupervised driving experience, and a driving record that meets the approval of Auto Insurance Policy Carrier.
  • Current BLS/ACLS Certification.
  • EVOC or equal defensive driving certification
  • PEP, PALS, or other equivalent pediatric course within 6 months of hire.
  • Must be a certified instructor in two (2) of the following: ACLS, CPR, PALS, or PHTLS within one (1) year of hire date in this position
  • Current version of NIMS training IS-700 and IS-100


  • High School diploma or equivalent; Associate's degree preferred.
  • Minimum of 3 years experience as an EMT Basic or Paramedic in EMS setting preferred.
  • Current certified Basic with one (1) year experience as a Basic, or a combination of education, experience, and training will be considered.

Exceptional Benefits Package 

  • Compensation includes
    • Competitive Wages
    • Medical, Dental and Vision Insurance
    • Basic and Supplemental Employee Life Insurance
    • Short-Term and Long-Term Disability
    • Employee Assistance Program
    • 401(k) Retirement Plan with a Company Match
    • Voluntary Benefits (Banking, Legal, Auto, Home, Aflac)
    • Tuition Reimbursement
    • Paid Time Off
    • Employee Discount Programs
    • Career Development
    • Leadership Development
    • Uniform Allowance
    • Employee Assistance Program
    • Company Paid Life Insurance
    • Recruitment Referral Program
    • Advancement Opportunities
    • Overtime Opportunities
    • No Cost CPR, ACLS, PALS, PHTLS Renewal

This position has been closed and is no longer available.
Kurtz EMS


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